Privacy Policy

We take your privacy seriously. Here's exactly what we do and don't do:

What We Collect

• Your email address (for account management)
• Usage statistics
• Basic technical info (app version, device type for troubleshooting)
• Anonymous analytics to improve the app
• Feedback and suggestions you choose to submit

What We Do NOT Collect or Store

• Your stories and images - NOT stored remotely by Lumitell
• Uploaded photos - NOT retained by us
• Personal information from children - NEVER
• Your location - NOT tracked
• Data for sale - we NEVER sell your data

Local Storage

Your stories live on your device. You control them completely. This also means we can't recover them if you delete the app or lose your phone.

Data Deletion

Want your account data deleted? Email support@lumitell.ai with your registered email address. We will delete your account and usage data. Note: Anonymous analytics data (linked only to a random device identifier, not your identity) cannot be deleted as we have no way to identify which data is yours.

What We Use

Lumitell connects to AI services from:

• Anthropic (Claude) - for story text and character analysis
• Google (Gemini) - for illustration generation

We do not operate our own AI - we use these established providers.

When You Upload a Photo

If you upload a photo for character analysis:

• It's sent to both Anthropic (for analysis) and Google (for illustration)
• Lumitell does not store your photos on any server
• Anthropic may retain data for up to 7 days, Google for up to 55 days (per their policies)
• Photos are NOT used to train AI models (per current provider policies)

We recommend not uploading sensitive photos if you're uncomfortable with third-party processing. For full details, see Anthropic's and Google's privacy policies.

AI Limitations

AI isn't perfect:

• Content may occasionally be unexpected or contain errors
• Generated text and images are created algorithmically
• The AI providers include content filters, but no system is 100% reliable
• Parents should review content, especially for younger children

Children's safety is a top priority for us.

Our Promises

• We NEVER collect personal information from children
• We don't know who the children in your stories are
• The AI services are configured for family-friendly content
• We use content filters to prevent inappropriate material

Parent's Role

Lumitell is designed for families to enjoy together. As the adult account holder:

• You're responsible for how children interact with the app
• We recommend reviewing stories, especially for younger children
• You accept these Terms on behalf of children using your account

Content Filters

We work hard to ensure all generated content is appropriate for families. However, no filter system is 100% perfect. If you ever see content that concerns you, please tell us immediately at support@lumitell.ai - we take all reports seriously.

We're a small Swedish team that genuinely cares about our users.

Email

support@lumitell.ai We typically respond within 1-2 business days (Swedish business hours, CET/CEST).

When to Contact Us

• Questions about your account or subscription
• Concerns about generated content
• Privacy or data deletion requests
• Feedback or suggestions
• Anything else!

We'd love to hear from you.